Frequently Asked Question

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How do I make a purchase on Lokein?

Browse through our various Categories, Browse Stores, Browse All Items or use the search engine to find your favourite items. On the items page, you can either tap on “Contact Seller” to discuss or make an offer with the seller or “Add To Cart” to place the item in your cart. You can continue shopping to add more items to your cart or you can view your cart and proceed to "Checkout” to make payment.

Payment method that we accept is Online Banking (For Malaysian users only) and Stripe (worldwide)

Shopping Cart & Payment (Via Online Banking FPX)

1. Select the products you want in your Shopping Cart and “Proceed to Check out”.






2. If you have any coupon discounts code, you can insert it in the “Coupon Code” box and click “Apply Coupon”.

3. On the checkout page, confirm your delivery address.






4. Choose your shipping option if the seller provide options for shipping such as Free Shipping, and leave a message to the seller if you have specific details to include.

5. Tap on “Pay Now” and you will be directed to an Online Banking (FPX) payment page.

6. From there please select from the existing affiliate banks and click "Pay Now" go to the next step.



7. You then will be redirected to Online Banking’s checkout page followed by the login into your selected banks to complete your transaction. Once your payment is completed you will be redirected back to the Lokein’s confirmed page. You are now ready to receive your order!


Payment with Debit or Credit Cards via Stripe

1. Follow step 1 until step 4.
2. Insert your card details and click "Pay Now"
3. Upon successful purchase, you'll be redirected to the checkout complete page.
4. You're now ready to receive your order.

If you do not find what you are looking for, please Contact Us.

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Go back to Lokein Marketplace

Browse our Help Centre/Knowledgebase

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