Frequently Asked Question

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PLEASE MAKE SURE THE "RETURN & REFUND PROCESS" IS VALID IN ORDER TO HAVE REFUND

*To have a VALID "Return & Refund Process", user need to click on "Open Case" and "Refund" in the Purchase History (Orders)page. If the "Return and Refund Process" is not valid, we can't process your refund request. In situation where user only click "Refund" but do not click "Open Case", the user have 48hrs to click "Open Case" in order for the "Return and Refund Process" to be validated. We will cancel your refund request if the "Return and Refund Process" is NOT valid i.e. after 48hrs the "Return and Refund Process" is still not being validated.

If you still have issues with your return and refund, do please contact us by clicking the button below. At the form, kindly select Return & Refund as the Help Topic subject.

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